Administrative Assistant/Receptionist

Description

Atlanta Office Technologies (AOT)

Requirement

Responsibilities:

• Take, schedule, and coordinate all incoming service calls as received
• Create service tickets and dispatch technicians as necessary
• Debrief service technicians after calls are completed and enter notes as necessary
• Respond to any customer messages left overnight
• Help generate and mail/e-mail daily customer invoices
• Update customer files and maintenance agreements as necessary
• Monitor customer supply levels and ship as appropriate
• Order front office supplies and keep inventory of stock
• Assist with other administrative duties as required
• Perform other duties as assigned.

Qualifications:

• High School diploma or equivalent
• Advanced customer service skills
• Strong relationship management skills
• Ability to use all Microsoft Office applications
• Geographical knowledge of service area or map reading skills
• Must have strong ethics and work as an effective, collaborative team member.
• Ability to work under stress/pressure to meet deadlines and financial objectives.

Physical Demands/Working Conditions:

• Problem-solving, verbal communication, customer contact, comprehending technical documents & instructions, multi-tasking, mental acuity.